מדיניות פרטיות

1. About This App & Who We Are

This Privacy Policy explains how מלך הרכב ("the App", "we", "our", "us") — a car-wash subscription and vehicle-service management service — collects, uses, shares, and protects your information when you use our mobile and web application and related services.

The App is used by three types of users: customers (subscription holders), operators (car-wash staff), and administrators (business managers). Customer accounts and subscriptions are created and managed by the business — the App does not offer public self-registration.

The App is developed and maintained on our behalf by PogaDev. For any privacy-related request, you can contact us at pogadevltd@gmail.com.

2. Information We Collect

Depending on your role and how you use the App, we may collect and process:

• Identity & contact details: your national ID number (תעודת זהות), phone number, and — where it has been provided by the business — your name. Your national ID number and/or phone number serve as your sign-in identifier.
• Vehicle information: license plate number(s) and the make, color, and type of each vehicle on your subscription.
• Subscription & service records: your subscription status and plan, monthly wash allowance, and a history of services performed on your vehicles — washes, tire/puncture repairs, wheel alignment and balancing — together with dates, notes, and an internal audit log of these actions.
• Sign-in & device data: a secure sign-in token and your user role, stored on your device to keep you signed in; a push-notification token (Firebase Cloud Messaging) and your device platform (Android / iOS / web) so we can send you notifications.
• Location (optional): if you grant permission, your device's approximate or precise location — see Section 5.
• Camera & photos (optional): images you capture or select — see Section 6.
• Usage & diagnostic data: basic technical logs used to operate the App, fix bugs, and keep the service reliable.

3. How We Use Your Information

• Provide and manage the core service: sign-in, subscriptions, wash allowances, vehicle records, and service registration
• Look up a subscription by national ID number, phone number, or license plate (operators and administrators)
• Register and track washes and vehicle services, and maintain a service and audit history
• Send service-related push notifications (e.g., account, subscription, or service updates)
• Provide customer support and respond to your requests
• Maintain security, prevent fraud and abuse, and protect users and the service
• Improve performance and reliability and fix problems
• Comply with legal obligations

4. Push Notifications

We use Firebase Cloud Messaging (a Google service) to deliver push notifications. When notifications are enabled, the App registers a device notification token with our server so messages can be delivered to your device. You can disable notifications at any time from the App settings or your device settings; doing so stops further notifications to that device.

5. Location Services

Location access is optional and controlled by you. If you enable it, the App reads your device location to show nearby services and calculate the distance to our car-wash location.

Location is read only while the App is open or when it returns to the foreground — there is no continuous background tracking. You can turn location off at any time in your device settings.

6. Camera, Photos & License-Plate Scanning

• License-plate scanning (operators): with your permission, the App can use your camera or photo gallery to capture an image of a vehicle's license plate. The image is analyzed on your device using your device's built-in text recognition (Apple Vision on iOS, Google ML Kit on Android) to read the plate number. Only the recognized license plate number is sent to our server — the photo itself is not uploaded or stored by us.
• Image uploads (administrators): business administrators may upload images (for example, shop-item or banner images). These images are stored using Amazon Web Services (AWS S3) cloud storage.

7. Who Can See Your Information

Because the App serves a car-wash business, the business's operators and administrators can view the subscription and vehicle information needed to provide the service — for example, when looking up a subscription by ID number, phone, or license plate, and when registering a wash or repair. Access is limited to authorized staff and used only for service purposes.

8. Data Sharing & Service Providers

We do not sell your personal information. We share limited information only as needed to operate the service:

• Cloud infrastructure & hosting: our application server, database, and image storage are hosted on Amazon Web Services (AWS)
• Google / Firebase: Firebase Cloud Messaging is used to deliver push notifications
• On-device text recognition: Apple Vision (iOS) and Google ML Kit (Android) process license-plate images locally on your device
• Legal & safety: we may disclose information if required by law or regulation, or to protect users, our rights, or to prevent abuse

These providers process data only as needed to provide their service to us, under their own privacy terms.

9. Data Retention

We keep your information for as long as your subscription is active and as needed to provide the service, maintain service and audit records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

10. Data Security

We take reasonable measures to protect your information, including access controls, encrypted transmission (HTTPS), token-based authentication, and limiting access to authorized staff and service providers. No method of transmission or storage is completely secure, but we work to protect your information.

11. Your Rights & Choices

• Permissions: you can grant or revoke location, camera, photo, and notification permissions at any time from your device settings
• Right of inspection and correction: under the Israeli Protection of Privacy Law, 5741-1981, you have the right to inspect the information held about you and to request that inaccurate, incomplete, or outdated information be corrected or deleted. To exercise this right, contact us at pogadevltd@gmail.com
• Account deletion: you can request deletion of your account and associated data by contacting us at pogadevltd@gmail.com
• Uninstall: uninstalling the App stops further collection from that device

12. Children's Privacy

The App is intended for the business's customers and staff and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last Updated" date at the top. Continued use of the App after changes take effect means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, contact us:

15. Consent

By using מלך הרכב, you consent to this Privacy Policy.